1. Introduction
Dynumo Ventures Limited (“we,” “our,” or “us”), trading as “Belfast Web” and “WP Basalt,” respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what personal data we collect, how we process it, and your rights under applicable data protection laws, including UK GDPR.
Our primary business address for correspondence and data protection matters is:
1-3 High Street, Ballymoney, BT53 6AH, Northern Ireland, UK
For privacy-related queries, please contact: [email protected]
2. Scope
This Privacy Policy applies to personal data we process about our customers, website visitors, and any other individuals who interact with our Services. By using our Services, you agree to the collection, use, and disclosure of your personal data in accordance with this Privacy Policy.
3. Data We Collect
3.1. Account and Contact Information:
- Name, email address, billing address, and payment information when you sign up for our Services.
- Business details if you are purchasing Services on behalf of an organisation.
3.2. Service and Technical Information:
- Server logs, IP addresses, browser type, and device identifiers for security and troubleshooting.
- Information related to your hosting setup, including domain names, server usage metrics, and configuration details.
3.3. Support and Correspondence:
- Communications via email or other support channels, including enquiries about billing, technical issues, or feature requests.
3.4. Analytics and Cookies:
- We use analytics tools such as Google Analytics, New Relic, Plausible Analytics, and others, subject to your consent, to understand user behaviour and improve our Services.
- Cookie preferences are managed via CookieYes or a similar consent platform.
4. How We Use Your Data
4.1. Service Delivery:
- To provide and maintain our hosting services, process payments, and manage subscriptions.
- To personalise user experiences, troubleshoot technical issues, and improve service reliability and security.
4.2. Customer Support:
- To respond to your enquiries, provide technical support, and communicate important service or policy updates.
4.3. Business Operations:
- To manage billing, accounting, and other administrative functions.
- To evaluate and introduce new services or integrate with third-party providers for improved performance, features, or security.
4.4. Marketing and Advertising:
- We may use aggregated or anonymised data to optimise advertising campaigns.
- We may consider lookalike audience advertising in the future, but will not sell your personal data to third parties.
5. Lawful Bases for Processing
We process personal data on one or more of the following lawful bases under UK GDPR:
- Contractual Necessity: To provide the Services you have purchased.
- Legitimate Interests: To improve, secure, and troubleshoot our Services, and to inform you of related offerings.
- Legal Obligations: To comply with applicable laws, regulations, and legal processes.
- Consent: Where required, such as for analytics and certain marketing activities, we obtain your consent.
6. Data Sharing and Transfers
6.1. Third-Party Processors:
- We may share data with Excalibur Press Limited, who assists in website development and support. They have full administrative access to customer accounts to perform contracted tasks.
- We may share data with hosting providers, payment processors (Chargebee, Stripe), domain registrars (ICUK, Cloudflare), analytics providers, and other service vendors as necessary to operate our business.
6.2. International Transfers:
- Your data may be processed in countries outside the UK, including the US (Chargebee), Israel (Elementor), Ukraine (certain WordPress plugin providers), the Netherlands (Amsterdam servers), and Malaysia (RunCloud managing servers in London and Amsterdam).
- Where we transfer personal data outside the UK, we take steps to ensure appropriate safeguards are in place, such as Standard Contractual Clauses.
6.3. Legal Requirements:
- We may disclose personal data if required by law, court order, or to comply with legal processes.
7. Data Retention
We retain personal data for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, we securely delete or anonymise it.
8. Your Rights
Under UK GDPR, you may have the right to:
- Access your personal data and request a copy.
- Rectify inaccuracies in your data.
- Request erasure or restriction of processing, under certain conditions.
- Object to certain processing activities.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with the UK’s Information Commissioner’s Office (ICO) if you believe we have not complied with data protection laws.
To exercise these rights, please contact: [email protected].
9. Security Measures
We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, misuse, or alteration. Despite these measures, no system is completely secure, and you use our Services at your own risk.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Material changes will be posted on our website and communicated via email when appropriate. Your continued use of our Services after changes become effective constitutes acceptance of the updated Policy.
11. Contact Us
For questions about this Privacy Policy or your personal data, please contact: [email protected].